The Rental Agreement comprises these terms and conditions and the rental document setting out the hire details which is provided with each vehicle at the point of hire (referred to in these terms and conditions as the "Rental Document"). The Rental Agreement is made between Travelbest Rent A Car Limited (herein referred to as "the owner") and the person and/or company signing the Rental Document (herein referred to as "the hirer") whose particulars are recorded in the Rental Document. It is hereby agreed as follows:
1. The owner will let and the hirer will take the motor vehicle, details of which are described in the Rental Document (herein referred to as "the vehicle"), for the term of hire as described in the Rental Document.
2. The vehicle may be driven during the term of hire only by the persons named on the Rental Document or in a supplementary driver's sheet attached to the Rental Agreement, and only if they hold a current full valid driver's licence appropriate for the vehicle while they are using the vehicle.
3. The hirer shall pay the owner for the hire of the vehicle the sum or sums specified in the Rental Document; and authorizes the owner to charge all amounts payable to the hirer's account. The hirer's account means a nominated debit card, credit card, or pre-arranged charge account. 4. In addition to the payment specified in clause 3 above, the hirer acknowledges that they shall be liable at the end of the hire term to pay to the owner any applicable additional charges payable at the end of the term. These include, but are not limited to: a) a fee to cover additional drivers;b) a surcharge for drivers under the age of 25;c) additional charges for distance driven (as specified in the Rental Document for every kilometre run);d) charges for petrol or other fuel used (but not oil);e) road user charges;f) charges for late return of the vehicle;g) charges for damage to or repair of the vehicle (subject to the other terms of the Rental Agreement); and any enforcement charges relating to such damage or repairs (including legal costs); h) charges for cleaning the vehicle's interior if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing. This includes, but is not limited to, spillage of fluids, food, vomit, other stains, and unpleasant odours including cigarette smoke; i) traffic and/or parking offence infringement fees; j) the administration fees as specified in the Rental Agreement; and k) any surcharges in connection with the use of a debit or credit card by the hirer. 5. The owner will charge the amounts set out in clauses 3 and 4 above to the hirer's account during or after the term of hire is completed, or the hirer may pay such charges as agreed with the owner, such choice to be at the owner's sole discretion. 6. If the hirer fails to pay any money due under or in connection with the Rental Agreement within 14 days of the date by which the hirer was required to pay the money, the owner may, without prejudice to any other rights or remedies the owner may have or be entitled to, charge the hirer and the hirer must pay all additional costs as outlined below: (a) interest at 10% (compounded daily) on the total amount owing from the expiry of 14 days from the date on which the hirer was required to pay the money to the date of payment; (b) all costs incurred by the owner for the collection of the unpaid money by a debt collection agency or other external or legal agency; and (c) an administration fee of $50.
7. The hirer shall not: a) use or allow the vehicle to be used for the transport of passengers for hire or reward unless the vehicle is hired with the owner's knowledge for use in a passenger service licensed under Part 4A of the Land Transport Act 1998 ("the Act"); b) sublet or hire the vehicle to any other person; c) allow the vehicle to be used outside his/her authority; d) operate the vehicle or allow it to be operated in circumstances that constitute an offence against any of Sections 56, 57 or 58 of the Act (which relates to driving under the influence of alcohol or drugs); e) operate the vehicle or allow it to be operated in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker or testing in preparation for any of them; f) operate the vehicle, or allow it to be operated, in breach of the Act, the Land Transport (Road User) Rule 2004, or any other Act, regulations, rules or bylaws relating to road traffic; g) operate the vehicle or allow it to be operated for the transport of more passengers or goods than the maximum specified in the certificate of loading and/or road user charge certificate, whichever is the lesser, for the vehicle; h) drive or allow the vehicle to be driven by any person if at the time of driving the vehicle the driver does not hold a current full valid driver's licence appropriate for the vehicle; i) drive or allow the vehicle to be driven on any roads excluded in clause 22(q) of these terms and conditions, or on any beach, driveway, or surface likely to damage the vehicle; j) allow the vehicle to be driven by any person who is not named or described in the Rental Document as a person permitted to drive the vehicle; k) operate the vehicle or allow it to be operated to propel or tow any other vehicle; l) transport any animal in the vehicle (with the exception of guide dogs for visually impaired people); m) operate or allow the vehicle to be used in involvement with any illegal activity; or n) allow any person to smoke in the vehicle.
8. The hirer shall ensure that: a) all reasonable care is taken when driving and parking the vehicle; b) the water in the vehicle's radiator and battery is maintained at the proper level; c) the oil in the vehicle is maintained at the proper level; d) only the fuel type specified for the vehicle will be used; e) the tyres are maintained at their proper pressure; f) the vehicle is locked and secure at all times when it is not in use and the keys kept under the hirer's personal control at all times; g) the distance recorder or speedometer are not interfered with; h) no part of the engine, transmission, braking or suspension systems are interfered with; i) should a warning light be illuminated or the hirer believes the vehicle requires mechanical attention, the hirer will stop driving and advise the owner immediately; j) all drivers authorised to use this vehicle during the term of hire are aware of and comply with the terms outlined in the Rental Agreement; and k) any authorised driver carries their driver's licence with them in the vehicle at all times and will produce it on demand to any enforcement officer.
>9. The owner shall supply the vehicle in a safe and roadworthy condition, up to current Certificate of Fitness standards.
10. If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the hirer shall notify the owner of the full circumstances by telephone immediately. 11. The hirer shall not arrange or undertake any repairs or salvage without the owner's authority (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property. 12. 24 Hour Roadside Assistance is free for all inherent mechanical faults (as determined by the owner or its authorised repairer) related to the vehicle specified in the Rental Document. For all other roadside assistance call outs including refueling, jump start, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged. 13. If the vehicle requires repair or replacement, the decision to supply another vehicle to the hirer is at the owner's sole discretion.
14. The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location described in the Rental Document or obtain the owner's consent to the continuation of the hire (in which case the hirer shall pay additional hire charges for the extended term of hire). If the hirer does not comply with this clause, and does not immediately return the vehicle, the owner may report the vehicle as stolen to the Police and the hirer must compensate the owner for either the full cost of the vehicle, or all additional costs and losses incurred up to the time that the vehicle is recovered by the owner.
15. The hirer is liable for: a) any loss of, or damage to, the vehicle and its accessories; b) any consequential damage, loss or costs incurred by the owner, including salvage costs, loss of ability to re-hire and loss of revenue; and c) any loss of, or damage to, vehicles and property of third parties, arising during the term of hire.
16. The hirer is advised that motor vehicle insurance must be offered by the owner, but the hirer can make their own insurance arrangements, provided these are approved by the owner. If the owner is not satisfied that the hirer's insurance is comparable to the owner's, the owner may decline to hire the vehicle. 17. If the hirer elects to use the owner's insurance, any driver named in the Rental Document as a person permitted to drive the vehicle is, subject to the damage administration fee in clause 21, the excess payable by the hirer as noted in clause 20 and the insurance exclusions set out in clause 22, covered against the losses set out in clause 15. 18. The hirer's liability is covered by the owner's insurance as set out in clause 15, up to the value of $150,000 in respect of the above sub-clauses 15(a) and 15(b), and $5,000,000 in respect of sub-clause 15(c). This clause 18 does not apply if the hirer rejects the owner's insurance. 19. If the hirer elects to use the owner's insurance, the insurance premium is included in the hire charge. 20. If the hirer elects to use the owner's insurance, the excess payable by the hirer is as specified in the Rental Document and is payable for each and every incident involving the vehicle. If the damage is excluded under the owner's insurance, the excess will be considered part payment toward the total damage cost and any additional cost will be charged to the hirer in accord with clause 4. 21. An additional Damage Administration fee of $75 plus GST will be applied for processing damage claims. This fee applies to all damage claims regardless of whether the hirer elects to use the owner's insurance or has their own insurance arrangements. This fee may be refunded if it is proven that the damage was not due to the hirer's fault.
22. The hirer acknowledges that the cover referred to in clause 18 will not apply: a) at any time when the driver of the vehicle is under the influence of alcohol or any drug; b) at any time when the vehicle is in an unsafe or unroadworthy condition, such condition arising during the course of the hire, that caused or contributed to the damage or loss, and the hirer or driver was aware or should have been aware of the unsafe or unroadworthy condition of the vehicle; c) at any time when a mechanical failure breakdown or breakage occurs and/or an electrical or electronic failure or breakdown occurs that is the result of improper use of the vehicle. This exclusion also applies to damage to the engine or transmission system directly resulting from any mechanical failure breakdown or breakage, but does not otherwise apply to resulting damage to other parts of the vehicle; d) at any time when the vehicle is driven in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker, or testing in preparation for any of them; e) at any time when the vehicle is driven by anyone not named or described in the Rental Document as a person permitted to drive the vehicle (unless the hirer is a body corporate or Department of State and the driver is authorised by them to drive, subject to all other terms and conditions in the Rental Agreement); f) at any time when the vehicle is driven by an unlicensed person; g) at any time when the vehicle is willfully or recklessly damaged or lost by the hirer, a nominated driver, or a person under the hirer's authority or control; h) at any time when the driver commits a traffic offence while driving the vehicle; i) at any time when the vehicle is loaded or is being loaded in excess of the manufacturer's specifications; j) at any time when the vehicle is being loaded or unloaded beyond the limits of a thoroughfare and such loading or unloading is not performed by the driver or attendant of the vehicle; k) at any time when the driver fails to stop or remain at the scene following the occurrence of an accident where required to do so by law; l) to any fine or penalty imposed as a result of prosecution for breach of any law; m) to any puncture, cut or bursting of any tyre, or damage to any tyre by application of brakes; n) to any wear and tear to the vehicle; o) to any liability for damage caused by vibration or the weight of the vehicle or its load to any: bridge or viaduct; any road or anything beneath a road; any underground pipe line or cable; or any other underground installation provided that the limit of liability in these circumstances will be $1,000,000; p) to any overhead damage to the vehicle or to the property of any third party resulting from such overhead damage; q) at any time when the vehicle was being driven on any of the following roads: Skipper's Canyon (Queenstown), Ninety Mile Beach (Northland), or any unformed roads and/or roads other than tarseal or metal; including but not limited to beaches, driveways, or any surface likely to damage the vehicle; or r) at any time when the vehicle was operated beyond the term of the Rental Agreement or any agreed extension of the term,or at any other time or in any other circumstances notified by the owner to the hirer.
23. If the hirer elects to use their own insurance, then the hirer accepts all liability for all losses, costs and damages set out in clause 15 (a) to (c), and agrees that clause 17 does not apply to such losses, costs and damages.
24. All penalties related to traffic and/or parking offences are the responsibility of the hirer and the owner may charge the hirer's credit card for any traffic and/or parking offence infringement fees incurred by the hirer. The owner undertakes, in the event that the owner receives notice of any traffic or parking offenses incurred by the hirer, to send a copy of any such notice to the hirer as soon as is practicable and to provide the necessary information to the relevant issuing authority for such notices to be directed to the hirer. The hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and has a right to seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice). The owner may also charge an administration fee of $30 plus GST to cover the cost of processing and sending to the hirer notices related to traffic and/or parking infringements.
25. The owner has the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under the Rental Agreement or otherwise.
26. The hirer acknowledges that they are liable for: (a) damage to or loss, including theft, of the GPS unit and/or its accessories. The charge is $200 plus GST per unit; and (b) a handling and freight fee where any GPS accessory is damaged and/or not returned with the GPS unit. The charge is $30 plus GST per rental.
In addition to the insurance cover set out above, the hirer may also choose the Personal Accident Insurance (PAI) and/or Personal Effects and Baggage Insurance (PEB) and/or Excess Reduction (ER) options by so indicating on the Rental Document. PAI and PEB insurance is offered on behalf of the current policy underwriter, and the owner acts only as their agent in arranging this insurance. The amount of that excess and the daily rate payable in respect of ER is dependent upon the age of the hirer, the type of vehicle hired, and the location of hire. The hirer acknowledges that the underwriter of, and/or the terms of, and/or the charges payable for PAI, PEB or ER may change without notice to the hirer; or the availability of the PAI, PEB or ER options may be cancelled without notice to the hirer.
The information requested from the hirer is to enable the owner to assess the hirer’s request to hire a vehicle. The hirer does not have to supply this information, but if the hirer does not, then the owner is unable to hire the vehicle. The hirer acknowledges that the owner will collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by the owner. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies in the event that the hirer defaults in the payment of any monies owing to the owner, or other parties involved in an accident with the vehicle while on hire to the hirer; or any organisations responsible for the processing or handling of traffic related infringements; and the hirer hereby authorises the disclosure of their personal information for such purposes.
NOTE - THE OWNER MUST GIVE THE HIRER AT LEAST ONE COPY OF THE RENTAL AGREEMENT WHICH MUST BE KEPT IN THE VEHICLE THROUGHOUT THE TERM OF THE HIRE AND PRODUCED ON DEMAND TO AN ENFORCEMENT OFFICER.
Privacy of personal information is an important principle to Travelbest Group of Canada. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We are committed to retaining personal information for only as long as service to the public and our members requires. This document describes our privacy policies. What is Personal Information? Personal information is information about an identifiable individual. Personal information includes information that relates to his or her personal characteristics (e.g. gender, age, home address or phone number, family status). Personal information is to be contrasted with business information (e.g. an individual's business address and telephone number), which is not protected by privacy legislation.
At Travelbest Group we are specialists in Latin America travel, committed to locating the best deal for our clients, and we happily offer numerous other suggestions and recommendations and provide our expertise and services in air travel, hotel accommodation, vacation packages, destination weddings and occasions. We collect personal information primarily for the purpose of evaluating information to determine the best vacation deal, as well as for the purposes of maintaining clients' records. We restrict access to any personal information we hold as effectively as is reasonably possible having regard to currently available technology and the sensitivity of the information held. A secondary purpose is for the collection of certain personal information is the maintenance of home contact information so that we can contact our clients, should it be necessary.
For members of the general public, our primary purpose for collecting personal information is to provide notice of special events (e.g. a sale or value deal). We try to obtain consent before collecting any such personal information and we will, upon request, immediately remove any personal information from our distribution list. We collect sensitive personal information only as is necessary for travel arrangements. On our Web site, with the exception of cookies (electronic markers identifying computers that have previously visited our Web site), we only collect the personal information provided to us and only use that information for the purposes it was given to us (e.g. to respond to an email message or to make travel arrangements). Cookies are only used to facilitate navigation on our Web site and are not used to monitor individuals.
Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows: To invoice clients for goods or services which are not paid for at the time, to process credit card payments or to collect unpaid accounts. To advise of sales, special offers and/or promotions that we may, from time to time, have available. We recognize that various government agencies (e.g. Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview our staff as a part of their mandates. We do not have much choice about some of these related or secondary purposes (e.g. external regulation).
With some exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g. short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests or to refuse repetitive requests.